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Personal Assistance Ticket Scheme

As part of our commitment to have Illuminate Tonbridge accessible to all, we aim to provide disability ticket holders that require full-time assistance, with one free ticket for a partner, accompanying friend or personal assistant (PA). In order to claim your ticket, we will need supporting documentation submitted for our customer service team to review.


  • Credibility’s Access Card with +1 symbol and

  • Confirmation of most recent higher rate of mobility – DLA, OR

  • Confirmation of most recent middle rate for care – DLA, OR

  • Receipt of Personal Independence Payment (PIP) of Daily Living Component at the Enhanced level for Care and or Mobility, OR

  • Certification of being registered blind or partially sighted, OR A recent personal letter on headed paper from your GP, community nurse or social worker regarding your long-term disability and your requirement for a complimentary carer at the venue

Once you have gathered your supporting documentation, please use the below form to submit your request, making sure you attach the necessary documents when prompted. 

Personal Assistance Ticket Scheme request form
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